Refund and Returns Policy - tempsclothing.co.uk

Refund & Return Policy

Effective Date: July 26, 2026

At Temps Clothing, customer satisfaction is important to us. The reality is — or so it seems — , if you’re not completely satisfied with your buy, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

About Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for return, your item must:

Unworn, unworn and unwashed.
Remains in original condition.
Include all original tags and packaging.
Free from stains, odors, damage — or alteration.
Accompanied by proof of buy (such as order confirmation or receipt).

We reserve the right to refuse returns that don’t meet these requirements.

About Non-Returnable Items

For hygiene and safety reasons, the following items can’t be returned unless they arrive damaged or defective:

Gift cards
Final sale or clearance items (if marked as non-returnable)
Personalized or custom-made products
Items that show signs of wear or damage caused after delivery

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

When contacting us, please include:

Your order number
Description of the problem
Clear photos of the item and packaging

we’ll review your request and work with you to provide an appropriate solution, which may include a replacement or refund.

How to start a Return

To request a return:

Contact our customer support team.
Include your order number and reason for return.
Wait for return instructions before sending your item.
Pack the item securely and ship using the instructions provided.

Returns sent without prior authorization may experience delays or may not be accepted.

About Refund Process

Once your returned item is received and inspected, we’ll notify you of the results.

If your refund is approved:

A refund will be issued to your original payment method.
Processing time depends on your payment provider and financial institution.
Shipping costs are generally non-refundable unless the return is due to our error or a defective item.

About Exchange

If you want another size or color, please contact us. The reality is, for what it’s worth, exchange depends on product availability. If the requested item isn’t available, we can even offer a refund or alternative solution.

About Return Delivery

If the return is due to:

A damaged or defective product
The wrong item was sent by us

we’ll provide instructions about return delivery and, if applicable, cover the return delivery costs. If you return an item for any other reason, you’re generally responsible for return shipping costs.

About Order Cancellation

Orders may be canceled before they’re processed or shipped.

Once an order has been shipped, it can’t be cancelled. What a lot of people don’t realize is you may request a return after receiving your order if it meets the eligibility requirements described in this policy.

Late or Missoing Refunds

If you’ve not received your refund:

Check your bank or payment account.
Contact your credit card or payment service provider, as processing may take additional time.
Contact your bank if the refund is still not visible.

If you’ve completed these steps and still haven’t received your refund, please contact our customer support team.